Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Capelfield Surgery
2016-07-06
Person
5
5
0
6th July 2016
Given an appointment very quickly. Seen on time. Very helpful and friendly doctor.
Capelfield Surgery
2016-07-06
Person
5
5
0
6th July 2016
1st July. Phoned today at 8.00 am appointment to see Dr Bett, Dr of my choice and given at 10.00 am. This is so very helpful/excellent. Thank you Igelfield.
But (sorry). Getting in at 8.00 am appointment when running is a hit and miss. If you call is badly timed you get engaged signal on the phone. If you dial 5 as advised you are told this service is not available. Is it possible when phoning to be held in a queue.
20th December 2016
Response from Capelfield Surgery
Thank you for your feedback- we understand the frustrations about calling at 0800 for an appointment, we are looking into how we can try and improve this experience currently
Capelfield Surgery
2016-07-04
Person
3
5
0
Written by a patient
Written by a patient 4th July 2016
Receptionists are extremely rude wouldn't even acknowledge me when I tried to ask a question about a repeat prescription.
I hope they don't treat vulnerable and elderly patients like this.
20th December 2016
Response from Capelfield Surgery
Thank you for your feedback and apologies for the tardy reply. Feedback reports are rather variable and we are keen to ensure consistency so we plan to hold some front of house training to try and improve the experience for all at reception,
Capelfield Surgery
2016-05-13
Person
5
5
0
Written by a patient
Written by a patient 13th May 2016
No problems in over 30 years
Capelfield Surgery
2016-05-12
Person
2
5
0
Written by a patient
Written by a patient 12th May 2016
I would like to see Capelfield make online appointment booking available
Resources
Short link to review Capelfield Surgery: http://iwgc.net/ecajs